Customer service has always been a priority at Direct Results. One step inside our 10,000 square foot office space will make a lasting impression! We make every attempt to maintain the highest level of customer satisfaction. Our goal is to understand the expectations of our customers, and anytime we fail to meet those expectations, we will do everything in our power to make it right.
Good customer service typically means providing timely and attentive service to meet the needs of customers in a positive manner. But great customer service focuses not just on treating customers well but engaging with clients, exceeding their expectations, and building strong relationships. At Direct Results, we take “good” customer service to another level and endeavor to create raving fans.
We set an atmosphere that helps to showcase the unique culture that we have created and make everyone feel welcome. Every customer is greeted with a smile, and our staff is eager to meet their needs by asking specific questions to understand their expectations.
The Direct Results team is passionate about delivering exceptional products and positive experiences for every customer, every time. Our goals are unswerving, and we strive to create memorable experiences for each company and every individual.
Executive Assistant Nichole Sowden is at the heart of the Direct Results customer service experience. She enjoys helping others and is known in the office as the sunshine that brightens our day. Handling customer service at Direct Results means versatility for Nichole. She needs to have knowledge of all departments, merchandise, operating systems, and more. Nichole possesses expert knowledge for our screen printing, embroidery, print shop, and sign shop departments, and always handles everything with a smile and sincerity. She is married and lives in Mather with her husband, Frank, and their two sons Miles and Trenton, along with their dog Trump. When she’s not at work, Nichole spends most of her time as a sports mom. She can usually be found on the sidelines of a baseball, football, or basketball game cheering for her boys!
Direct Results is committed to providing you with a customer service experience that proves extraordinary. Our team will guide you through every step of the purchasing process and answer any questions that you have along the way. We offer a broad range of products and services, and our customer base extends across the nation and the globe. Give us a call at 724-627-2040 to see our dedication to helping your business or organization firsthand.
